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Manager Curriculum Vitae

Andrew Martin
PERSONAL SUMMARY                  Click Here for INFO About ME

A capable and confident person who is driven by results and performance. Ability to keep a level head at all times ensuring SLA’s and KPI levels are reached and maintained. Possessing excellent customer service skills along with efficient complaint handling. As an experienced manager of seven years within the parcel and logistics industry, it has been proven a department can be developed and maintained and run profitably.

Biffa Waste Services          Traffic Planner    Jan 2010- June 2012

Working within a large waste company, the role is divided between a team of three to ensure daily work loads are optimised and streamlined to ensure minimal wasted journeys. Regular daily requests are actioned which include roll in and roll outs with communication through company system software. Reports are prepared daily which show previous days performance and depots are notified accordingly.
Reason for Leaving: Redundancy

DHL Express        Home Delivery Manager    Mar 2007-Jan 2010
Logistics / Distribution
 Responsible for the controlled delivery of ten thousand parcels each week using up to eighty self-employed couriers.
 All parcels were delivered in accordance with SLA’s and any problems solved.
Ownership of complaints and queries established from beginning to end.  Couriers supervised and encouraged to resolve their own problems.
Constant monitoring of couriers ensuring parcels were delivered and company procedures were adhered to.
Development and management of one of the largest teams of couriers within the DHL courier network and performance was in the top half of seventy plus depots.
Planning / Training
Produced work for approximately eighty couriers and six van drivers each day, which changed constantly without notice and required exceptional organisational skills.
An on-going problem solving role and very fast moving delivery service:
·         Courier turnover was constant and driver training procedures were established in order to reduce churn.
·         A newsletter to show levels of achievement and targets was produced to promote competition by way of a league to   help motivate the drivers.  Scores improved and this technique helped establish better courier performance.
·         First time carded parcels dropped from 12% down to 3.4% in a year. Target was 5.00%
·         24 hour delivery parcels were in the region of 99.4% and 100%. Target was 99.6%

PHS         Service Driver              0ct 2005-March 2007
 As a driver I believed in putting customers first, and provided total service management, including  product delivery and installation, complete product maintenance and flexible service arrangements to satisfy their wide-ranging needs. Installation and service from hand dryers to soap dispensers,sanitary disposal bins to air fresheners

House Husband                 2001-2005

Academic Qualifications
CSEs: Maths (2) English Lang (3) English Oral (2) History (3) Physics (3) French (1)
COMPTIA A+  PC Technician

REFERENCES- Available on Request

Areas of Expertise:                    
Customer Support
Resource Management
Systems Training
Key Team Player
Organised, prepared and delivered systems training
Well accustomed to working under pressure
Working to tight deadlines and schedules
Strong Leadership, Team Building, Encouragement skills
Natural approach to problem solving and making decisions
Maximising resources and Promoting change
Logistics and distribution
Operational Issues
Team Leadership
Staff Training and Development
Health and Safety Awareness
Cost Savings and Budget
Use of Microsoft Office, including spreadsheets
Report Writing
Driver Training
Complaint Handling

Key Skills and Competencies
Excellent hands on management and communication skills
Able to communicate and manage confidently, clearly and expressively
Accustomed to working under pressure
Able to think laterally to create options and solutions
Skilled delivery manager, with proven experience in managing a network of remote couriers

Personal Details:

Andrew Martin

DOB: 20/06/1967

Clean Driving Licence
Nationality: British

Analytical Skills, (2 years) ,
communication, (3 years),
Computer Programs Microsoft Excel, (3 years),
confident excell user, (2 years) ,
Conflict Resolution, (3 years),
Contract Negotiation, (3 years)
Customer Communications, (3 years)
Customer Consideration, (3 years)
Customer Support ,(3 years)
Decision Making, (3 years)
encouragement ,(3 years)
good microsoft office skills, (2 years)
hardware assembly,
Influencing, (3 years)
Leadership, (3 years)
maintaining & improving SLA ,(3 years)
Management, (3 years)
Microsoft ,
Microsoft Office Excel, (3 years)
motivation, (3 years)
organisation, (2 years)
Organizational Leadership ,(3 years)
People-management skills ,(3 years)
performance monitoring ,(3 years)
Planning & organizing ,(3 years)
planning of projects ,(3 years)
Planning, organising, control, training, coaching,
Problem Solving ,(2 years)
Problem-solving ,(3 years)
Report writing, communication, planning,. (2 years)
Strategic thinking, (3 years)
team building, decision making, problem solving, leadership
training, (3 years)